Returns & Exchanges
We pride ourselves on using the highest quality leather in the world. Since leather is a natural material, each product can have its own unique characteristics and as such can have slight color, texture, and grain variations. Our products are designed to scuff, patina, and show the adventures that you take them on. If you have any questions or concerns feel free to reach out to us via email: Info@parkerclay.com
Need to make a return or exchange?
Simply click on the link below to begin the process.
Returns
USA Domestic Orders: Items are eligible for refund within 14 days of delivery, and eligible for store credit within 28 days of delivery.
Please submit a return request through the portal above. We will send you a return label once your request is approved. Items must be postmarked back to us within 14 days of delivery to be eligible for refund.
All returns will be subject to a $8 handling fee. Items must be returned in unused condition with original packaging, and prior authorization is required for all returns. The $8 fee will be waived for store credit.
Items marked final sale and sample sale are ineligible for return. Personalized and international items cannot be returned, refunded or exchanged. Gift cards are final sale, and do not expire. All store credit is final.
International Orders: We are unable to accept returns or exchanges for international orders.
Exchange
When exchanging an item that was purchased using a promotional code, the original value of the product will be applied for exchanges of equal or higher value.
Items must be returned in original, unused condition within 28 days of delivery to be eligible for store credit. Please note we are unable to guarantee stock availability for any exchanges, and all exchanges for store credit are final. If you return your exchange, you will be refunded with store credit. Additional exchanges on the same order will require a shipping fee.
Gift Exchange
To process a gift exchange here
Refunds
Once your package reaches our warehouse, please allow 15 business days for your return to be inspected and processed. All returns will be subject to a $8 handling fee.
To be eligible for refund, all products must be returned in a new and unused state, in perfect condition, with all tags attached to them (if applicable). This includes all packaging, accessories and dust bags. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. Refused items will be returned to you at your cost.
Original shipping, insurance, and duties costs (if any) cannot be refunded, and if you are returning part of a set or applied any quantity discount codes to your order, your return will be adjusted accordingly.
Refunds for store credit are final. We do not offer price adjustments.
Limited Lifetime Guarantee
We’re proud to offer a limited lifetime guarantee on everything we make. We believe in our products and stand by the quality of craftsmanship, workmanship, and materials in each one. Find out more about our Guarantee here.
*The Parker Clay Lifetime Guarantee applies to full priced products. Please note that warehouse sale, sample sales, final sale, and third party purchases are excluded from our Lifetime Guarantee policy.
Questions? We’re happy to help! Email info@parkerclay.com