Returns & Exchanges
We pride ourselves on using the highest quality leather in the world. Since leather is a natural material, each product can have its own unique characteristics and as such can have slight color, texture, and grain variations. Our products are designed to scuff, patina, and show the adventures that you take them on. If you have any questions or concerns feel free to reach out to us.
Need to make a return or exchange?
Simply click on the link below to begin the process.
We offer free returns on all U.S. orders postmarked within 30 days of the delivery date.
Please note there is a $8 Restocking Fee for Returned Items. Exchanges are free.
Returns must be received in new condition; unused and unaltered. Products that show signs of wear are not eligible for return, exchange, refund, or store credit. Third-party purchases are not available for exchange or return.
Exchange
When exchanging an item that was purchased using a promotional code, the original value of the product will be applied for exchanges of equal or higher value.
Each order is eligible for one free exchange. Additional exchanges on the same order will require a shipping fee.
Gift Exchange
To process a gift exchange here
Final Sale
Personalized and international items cannot be returned, refunded or exchanged. Gift cards cannot be returned or refunded.
Refunds
Original shipping is non-refundable. Refunds will be processed 5-7 business days after the order has been received at our warehouse.
Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
Lifetime Guarantee
We’re proud to offer a lifetime guarantee on everything we make, it's a promise. We believe in our products and stand by the quality of craftsmanship, workmanship, and materials in each one. We proudly stand behind this promise, so much so that if at anytime you are not 100% satisfied with one of our products, we will repair or replace it free of charge. Find out more about our Guarantee here.
*The Parker Clay Lifetime Guarantee applies to full priced products. Please note that warehouse sale, sample sales, final sale, and third party purchases are excluded from our Lifetime Guarantee policy.
Questions? We’re happy to help! Email info@parkerclay.com or call 805.699.5144