Returns & Exchanges
We pride ourselves on using the highest quality leather in the world. Since leather is a natural material, each product can have its own unique characteristics and as such can have slight color, texture, and grain variations. Our products are designed to scuff, patina, and show the adventures that you take them on. If you have any questions or concerns, feel free to email us.
Need to make a return or exchange?
Simply click on the link below to begin the process.
Returns & Exchanges
We provide a prepaid return label for all U.S. orders postmarked back to us within 14 days of the delivery date. A $10 Restocking Fee is deducted from your refund. Items postmarked within 28 days of delivery are eligible for store credit. All store credit is final.
Exchanges
Exchanges are available on U.S. orders only. When exchanging an item that was purchased using a promotional code, the original value of the product will be applied for exchanges of equal or higher value. First-time exchanges include free shipping and are not subject to the Restocking Fee. Additional exchanges on the same order require a shipping fee.
Condition
Returns must be received in new condition — unused, unaltered, and in their original packaging with all tags attached. Products that show signs of wear are not eligible for return, exchange, refund, or store credit.
Not Eligible for Return or Exchange
Final sale and sample sale items, personalized items, gift cards, and third-party purchases. We are unable to accept returns or exchanges on orders shipped outside the United States.
Lost & Stolen Packages
Once tracking confirms delivery, Parker Clay is not responsible for packages that are lost, stolen, or missing from the delivery location. If tracking does not show delivery and your order has not arrived, contact us at info@parkerclay.com within 14 days of the estimated delivery date so we can file a carrier claim. We're unable to process claims reported after that window.
Full details can be viewed on our website here.
Refunds
Once your package reaches our warehouse, please allow 5 business days for your return to be inspected and processed. A $10 Restocking Fee is deducted from your refund.
To be eligible for a refund, items must be returned in new and unused condition, with all tags attached where applicable, including all original packaging, accessories, and dust bags. We reserve the right to decline any return that shows signs of wear or has been used or altered from its original condition — or, alternatively, to reduce the refund or exchange amount accordingly. Declined items will be returned to you at your cost.
Original shipping, insurance, and duties costs cannot be refunded. If you are returning part of a set, or applied a quantity discount code to your order, your refund will be adjusted accordingly.
Refunds issued as store credit are final. We do not offer price adjustments.
Gift Exchange
To process a gift exchange here